ILM Level-2 (Understading Change in the workplace) Assignment

ILM Level-2 (Understading Change in the workplace) - Assignment Example As a manager, I work in the government utility that provides electricity to the consumers. My role in the utility company is dealing with contractors and consultants who interact with the customers in order to get the necessary approvals from the utility and connect electricity to their homes and projects. Since joining the organization, there have been problems with the reporting system by the contractors and consultants leading to delays in electricity delivery to the customers. The utility also lacks a customer feedback portfolio system where they can interact and get feedback for their services from the customers. Therefore, as the manager my aim is implementing change in the utility reporting system by incorporating new technology as well as creating a customer feedback portfolio system to get the consumers feedback. Customer feedback will be essential to determine areas of improvement in an effort to meeting the consumer’s satisfaction. Triggers for change can either be from external or internal factors. External factors arise from the outside environment while internal triggers arise from within the organization itself. According to Fenwick (2001), external triggers are not open to planned change will internal triggers are opened to planned change. External reasons for utility change are as a result of development of new technology; thus, the utility needs to change to accommodate new technology. As well, the change is in demand for the organization services. It is crucial to the utility to incorporate new technology to enhance the reporting system to improve electricity delivery to its customers. Internal triggers towards the utility change are for the need of the organization to improve production efficiency, a need to improve the systems standards as well as the need to improve on the quality of service delivery. Incorporation of a customer feedback system will be

Result Exam Essay Example | Topics and Well Written Essays - 2250 words

Result Exam - Essay Example The descriptive research design will involve a survey to identify certain characteristics of SMEs and further research to gather qualitative information. This paper considers how three different approaches in research methodology (quantitative, qualitative and mixed design) could be applied to the topic area ‘What is below the surface and underlying success factors for small and medium enterprises in Thailand?’ using examples from the literature. We will explain which approach is most suitable by analyzing the options, and then formulate a proposed design detailing what reliable and valid secondary data would be collected and how to address the research question. First, a brief introduction to SMEs in Thailand is given to introduce the subject area of the proposed study. This includes what they are, their role, and important statistical facts. This is followed by a preliminary overview of some support initiatives provided to SMEs mostly by the Thai government. The identification of possible success factors helps to better focus the proposed study. SMEs are defined by both number of employees and amount of fixed assets. These are fewer relative to larger enterprises. In terms of their function, they are an important foundation of business activity in most economies including the Thai economy. As of April 2009, the number of reported SMEs in Thailand is around 2.4 million, of which 400,00 are classified as genuine according to the Thai National Statistical Office (Pongvutitham, 2009). The Office of Small and Medium Enterprise Promotion (OSMEP, 2008) acknowledges that SMEs play an immensely important role in Thailand’s economy and represent over 99% of the country’s businesses. SMEs make an immense contribution to Thailand’s economic development â€Å"as they are the resources of job creation and revenue distribution for people in